Let me let you in on how working with O+F works! This process is particular to website and branding packages. Logo packages follow this process too, just at a smaller scale.
Before booking your project, you will will fill out a detailed questionnaire form to make sure that all of the project goals are covered and we have a timeframe in mind. From there this is how it works:
1. INITIAL CONSULTATION
After you have filled out your questionnaire form, we will set up a phone call, video call, or a place to meet (if you are local). Here we will really get to know each other. I will ask you more and more about your business. From there I will be able to give you a detailed quote for your project.
2. PROJECT OUTLINE
If we both agree that this is a great fit, I will put together a full quote which will give us an outline of our project. If the quote and schedule is to your liking, and approved, you can sign the proposal and send it back to me. And don't forget to keep a copy for yourself! Then I will ask you to submit your deposit payment amount (via check or paypal) to hold your project spot. Based on the project total, I do allow project payment plans depending on what you are comfortable with.
3. PROCESS + SCHEDULE
Once the deposit payment has been paid and the terms have been signed, I will send over a schedule for our project. It will include the project process from Start --> Finish. This will note when you can expect your designs, mockups, and final files. I will include due dates for your "homework" (questionnaires, branding details, website content, etc.) This is a great tool to stay in communication and on track.
4. YOUR HOMEWORK
Yes, there is some work involved for this process on your end. If your business is in the woodworks and just starting up, I will ask that you finish my branding questionnaire. If fitting, I will ask that you create a detailed pinterest board and share it with me. This is a great way for me to see you style, your favorite color choices, and the things that catch you eye.
This is where it really gets FUN! I want to know what drives your style, your business, and maybe even your wardrobe choices. This brand and business is who you are, so it's my job to bring it to life. We are establishing YOUR brand, so it's important to get it right.
6. BRAND COMPLETIONS
Once the branding process is completed, we can finalize your logo and branding elements. At this point, I will be able to continue your brand throughout your social pages, website, and print materials. I will send over your final invoice for you project, and once completed I will send you your final files.
7. WEBSITE DESIGN (if applicable)
At this point, we have your brand and style established. I will begin designing your website after I receive all your content, files, and images. I will share a Google Drive folder with you so that you can share your content with me. After I complete the initial setup and design, you will be able to view your website. It is at this point where you will be able to make notes and request edits.
8. FOLLOW UP
Your website is a crucial part of your business, and I want to absolutely make sure that it fits all of your needs and also, that you love it. Not just like, LOVE.
I welcome you to schedule a time for us to go over your new website and let me walk you through how to edit and maintain your website. We will also discuss any changes or edits you may have. I will also be able to better explain the functionality and use of your site.
9. THE LAUNCH
Once your final payment has been made and the tutorial process has been completed, your site is ready to be launched! Once you are ready we will transfer the site over to your hosting and domain. Please allow up to 48 for this transfer. I will allow requests and edits up to one week of your site launch. All requests after that will be billed separately.
Website maintenance after your website has been launched is also an option. Feel free to contact me for more information.
F A Q
WHAT IS YOUR TURN AROUND TIME?
Depending on the project, I allow at minimum four-six weeks for a project to be completed. If you need it sooner? Not a problem! Any rushed projects (under two week notice and/or turnaround) will be charged a rush fee.
For Branding and Logo projects, the turn time can be around 6-10 weeks. All website projects, at minimum, will take 8-10 weeks to complete. Feel free to check out my process page to better understand how the project process goes.
WHAT ARE YOUR PAYMENT POLICIES/ HOW DO I PAY YOU?
I invoice through PayPal. You may fill your invoice through PayPal or send a check. I require 50% of the total cost of the quote that I have provided you due before the start of the project. Once that payment is received, the project can begin! The last 50% is due at the completion of the project. After the last payment is received, you will receive your files or your website will be launched.
IS THE DOMAIN REGISTRATION AND HOSTING COSTS INCLUDED?
The client is responsible for the costs for registering their domain and Sqaurespace (or Shopify) membership. But don't fret! I will be able to help you through all of it, but you will be responsible for the costs associated with hosting as well as registering your domain.
HOW SOON CAN I START?
If my project que allows, you can start your project in as little as two weeks. Start time all depends on my current work-load and the needs of the project. I never want a project to be rushed and I want to take the time necessary to reach full potential. I can't always guarantee ultimate availability, but I absolutely do my best to get projects started as soon as possible.
WHAT HAPPENS IF I NEED SOMETHING FIXED?
I am always happy to help or fix something for my clients. After a project has been finalized or a website has been finished, let me know if something isn't quite working for you. If you need a website edit within a week of your launch, I'll be happy to fix that for you for no cost. After that week, I will ask to bill at my hourly rate. You can also contact me for website maintenance, where I will update your website regularly for a flat monthly rate.
WHAT SETS YOU APART?
I am here to walk with you in life, our friendship is very important to me and goes farther than any project's due date. My ultimate goal is to create something you LOVE and something that you are proud to look at everyday. That, and push you successfully into your industry with brand-smart strategies to use what I created for you. I work to meet all your goals in their entirety and NEVER leave you feeling like you have no idea what to do after the fact.